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Cant activate stop on swipe


#1

Does anybody know why on an iPhone 5s running OS 10.2 cant activate the swipe to stop feature? I have activated all notifications, installed it allowing all notifications, reinstalled and just about everything else I can think of. It doesn’t bring up an answer screen or anything when I send the OSC command either. All it does seem to want to do is play the sound. We are using a closed WiFi network the phone is in airplane mode with wifi activated. The only way I can make it stop from the phone is the volume change. Any ideas would be greatly appreciated, we go into tech on Friday evening.

*Side note we tried it on an iPhone7 OS 10.3 (current os), for curiosity sake, and same exact symptoms other than the OSC seemed buggy with the 7.


#2

it’s because when apple introduced callKit in iOS 10 they changed the way swipe to stop works… the notification actually occurs but it’s no longer visible to the user

I’m sorry - I thought I had put in a note to users in iOS 10+ about this, but your post makes me think I didn’t


#3

:+1: Thanks for the fast response! I’ll look for an iOS 9.x image to put on the phone to make it work then. I doubt that my actors will be able to consistently hit the volume button.


#4

so, “stop on pickup” should still work (depending on the device) when the device is moved - and there’s always sending a stop cue… but I understand that neither is perfect

I should mention that I’m working on a fix for “stop on swipe”, but it won’t be ready for friday